Shipping policy

Threadpower LLC, a Texas-based entity, processes your apparel orders efficiently from our online-only operation in Dallas, TX. We handle fulfillment using reliable print-on-demand partners, primarily via USPS or DHL, with flexibility for other carriers as needed. While we market exclusively in the US, our site supports international shipping—though volumes are expected to be low.

Order Processing:

  • Orders placed before 2 PM CST on business days (Monday-Friday, excluding major US holidays) process within 2-3 business days, including our printing and quality checks for graphic tees.
  • During peak holiday periods (e.g., Black Friday through Christmas), processing may extend to 4-5 days—we'll email if delayed.

Shipping Methods & Times:

  • Domestic shipping (US and Canada)
    • Flat Rate (Standard) (3–4 business days after fulfillment)
    • Standard rate with CO2 offsetting (3–4 business days after fulfillment) 
    • Express (1–3 business days after fulfillment)
  • International: 5-20 business days; customer pays all duties/taxes/customs fees.

Costs & Taxes:

  • Shipping calculated at checkout based on weight/location.
  • Sales tax collected in applicable states as required by law.

Tracking & Updates:

  • Confirmation email with tracking sent post-shipment.
  • Track via link or account dashboard. Delays (e.g., carrier scans) are common—allow 48 hours for updates.

Delays, Lost Shipments & Force Majeure:

  • Delays from weather, strikes, or carrier issues aren't guaranteed—we'll investigate case-by-case but offer no automatic credits.
  • Lost packages: If carrier fault (verified claim), we'll resend at no cost or issue store credit; otherwise, customer responsibility.
  • Force majeure (e.g., natural disasters, pandemics) excuses delays— we'll notify if impacted.)

Address Changes or Cancellations:

  • Request via support@threadpower.com within 12 hours of order; post-processing, treat as new purchase (customer pays shipping).
  • Cancellations free pre-fulfillment; no fee, but availability not guaranteed.

Common Questions:

Q: What if it's delayed >7 days?

A: Email us—we'll check and resolve per case (e.g., reship if viable).

Q: PO Boxes?

A: Yes, via USPS/DHL.

Questions? Email support@threadpower.com (M-F, 8AM-5PM CST).